FREQUENTLY ASKED QUESTIONS

Find the Answers Here

DO YOU CATER FOR ALLERGENS?

I can certainly accommodate certain allergens. However, as I work from my home kitchen there is always a chance of cross contamination. Therefore, although all efforts are made to avoid this, my bakes still come with a 'may contain warning' of the main 14 allergens. A full ingredients list can be provided if you require this.

HOW SHOULD I STORE MY BAKES?

Celebration cakes should always be kept in the fridge until 1-2 hours before serving (no more than 1 hour in the summer).

All other bakes can be kept at room temperature away from direct sunlight. However, in the summer months I would recommend keeping your cupcakes in the fridge.

HOW SHOULD I TRANSPORT MY BAKES?

Always pick up and carry your boxes from the bottom, making sure to keep the box flat. Do not lean your cakes/box against you. Cakes should be transported either the passenger footwell, or an empty boot. The cake needs to be placed on a flat surface, not on a seat or someone's lap.

It is vital that your car is kept cool, especially in the summer months, to ensure the safe delivery of your cake. Crank up that air conditioning and get your cake in the fridge as soon as possible. All of my cakes are make with buttercream and this will melt if it gets too hot.

HOW DO I ORDER?

Ordering with me couldn't be easier! Simply message me via Facebook, Instagram or email me. I also have a handy contact form here. Take a look at my menu to see what sort of items and sizes are available.

REFUND POLICY

At Handmade By Holly, we take great pride in providing high-quality, handmade baked goods. As our products are perishable and made to order, we have the following refund policy in place:

All refund requests must be made within 48 hours of collection or delivery. Requests made after this period will only be considered at our sole discretion.
Refunds will only be processed after the product has been inspected. We may require the return of the item for assessment before issuing a refund or replacement.

We do not offer refunds for:

Requests made after 48 hours (unless at our discretion).
Products which have not been inspected by us (unless at our discretion).
Changes of mind after collection or delivery.
Incorrect storage leading to spoilage (e.g. not refrigerating when required).
Orders not collected at the agreed time.

This policy does not affect your statutory rights under UK consumer law.